FAQ
Frequently Asked Questions.
1. What are the different card types available?
2. What are the product restrictions available for the Motorcharge card?
3. How can I order a replacement or additional card for my account?
4. How quickly will I receive my card(s)?
5. What should I do if my card is lost or stolen?
6. What should I do if a cardholder leaves our business or ceases to be authorised to use the card?
7. How often will I receive statements?
8. What do I need to look out for on my statement?
9. What payment methods are available to me when paying my account?
10. What happens if I do not pay my account in full by the due date?
11. If I cannot pay my account in full by the due date what should I do?
12. What happens if I exceed my expenditure limit?
13. How can I increase my expenditure limit?
1. What are the different card types available?.
There are three different types of cards:
- Driver and Registration card - This card contains both driver and registration details embossed on it so only the driver in the given vehicle is allowed to use the card.
- Driver Only card - This card will have a nominated cardholder/driver with that person's name embossed on it. Only the nominated driver is eligible to use this card and there is an option to have a signature panel on the back, which must be signed on receipt.
- Vehicle Details card - This card is specific to a vehicle registration, make, model, and colour or just a registration number. The vehicle details will be printed on the card, so anyone driving the vehicle has access to it.
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2. What are the product controls available for the Motorcharge card?
Product controls available are:
- All Products
- Fuel & Oil (or Diesel & Oil) Only
Tailored product controls are available upon request. Please call 1300 130 062 for more information.
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3. How can I order a replacement or additional card for my account?
Simply log-in to your Motorcharge account and order your cards online at your convenience.
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4. How quickly will I receive my card(s)?
You should receive your card(s) within 2-5 working days.
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5. What should I do if my card is lost or stolen?
Simply log-in to your Motorcharge account and cancel your card online immediately or call 1300 130 062 to report your card lost/stolen.
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6. What should I do if a cardholder leaves our business or ceases to be authorised to use the card?
Retain the card, destroy it and login to your account and cancel the card or call 1300 130 062.
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7. How often will I receive statements?
We will send your statements via email after the end of each monthly billing period. If you require a reprint, log-on to your account and reprint the relevant statement.
If you require paper statements, call 1300 130 062.
Please note a fee will apply for requests for paper statements, refer to your fee schedule.
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8. What do I need to look out for on my statement?
• Amount due - This includes all purchases for that billing period and any charges or amounts carried over from previous statements.
• Date due - Full payment is due on the specified date.
• Number of active cards and purchases - If there are any queries regarding transactions, please call 1300 130 062.
• Statement messages - These may include latest offers, discounts or reminders.
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9. What payment methods are available to me when paying my account?
• Credit card Web - by logging onto our website - motorcharge.com.au
Visa, Mastercard and Amex
Please note that when paying by credit card, a credit card processing fee applies, refer to your fee schedule.
• Credit card IVR - by calling 1300 726 407
• BPAY - Biller code: 1305 and the reference number from your statement, listed under the 'How to Pay' Bpay section of your statement
• Direct debit - Call 1300 130 062 to arrange set-up.
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10. What happens if I do not pay my account in full by the due date?
If you do not pay your account in full by the due date you are in default and we may charge your account a late payment charge. The late payment charge is an administration fee on the overdue amount, refer to your fee schedule.
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11. If I cannot pay my account in full by the due date what should I do?
Please call 1300 130 062 to discuss.
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12. What happens if I exceed my expenditure limit?
You must ensure your spending does not exceed the expenditure limit at any time.
If it does, you must immediately pay the amount that exceeds the expenditure limit.
We will also charge your account an over limit fee for each month (or part thereof) that the expenditure balance exceeds the expenditure limit, refer to your fee schedule. If payment is not made, your account may be suspended or closed.
Expenditure balance - the total of all amounts that have been charged to your account but have not been paid.
Expenditure limit - maximum allowable expenditure balance of the account.
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13. How can I increase my expenditure limit?
You can login to your account and request an expenditure limit increase or you can call us on 1300 130 062.
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